Privacy Notice
Vertex Experience (“we,” “our,” or “the Company”) is committed to protecting your privacy. This Privacy Notice outlines how we collect, use, and safeguard your personal information when you visit our website or engage with our services. By using our services or interacting with our website, you agree to the terms of this Privacy Notice.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you interact with our website, request a service, or communicate with us. This includes:
- Personal Identification Information: Name, email address, phone number, business name, billing information, and other details necessary for service delivery.
- Technical Data: Information related to your device, IP address, browser type, operating system, and usage patterns on our website.
- Communications Data: Any information you provide when contacting us, including support inquiries, feedback, or requests for services.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- Providing Services: To deliver the services you have requested, including website design, development, maintenance, and other digital services.
- Communication: To communicate with you regarding project updates, invoices, and other important information related to your engagement with us.
- Improving Our Services: To analyze how our website is used and improve the services we offer.
- Marketing: To send promotional emails, newsletters, or updates if you have opted in to receive such communications.
- Legal Compliance: To comply with legal obligations or resolve disputes.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website or delivering services (e.g., hosting providers, payment processors, email marketing services). These providers are bound by confidentiality agreements and are not allowed to use your information for their own purposes.
- Legal Compliance: We may disclose your information if required by law or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interaction with our website. This helps us improve the performance of our site and deliver personalized content. You can control cookies through your browser settings, but disabling them may affect the functionality of the website.
5. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we update or correct any inaccuracies in your personal information.
- Deletion: You may request that we delete your personal information, subject to certain legal restrictions.
- Opt-out of Marketing Communications: You can opt-out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us at [Insert Contact Email].
7. Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
8. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Notice applies only to the information we collect on our website. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy notices before providing any personal information.
9. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this notice periodically to stay informed about how we are protecting your personal information.